SHIPPING
How long does it take to ship?
It will usually take 1-3 days to process your order. Once shipped, your order will typically arrive in 2-5 days.
Do you ship internationally?
We do not offer international shipping at this time.
What methods of shipping do you offer?
We offer UPS Ground or USPS Priority Mail as shipping options. If you live in the Fisher/Crookston, MN area, you may also arrange for local pickup or delivery.
How can I track my order?
An automated e-mail containing your tracking number will be sent to the email address used when placing your order. This is separate from your order confirmation email, and will be sent once your order has been shipped. If for some reason you don’t receive it within 4 days of order placement, please contact customer support.
I haven’t gotten my package/ It hasn’t shown up as shipped yet, what do I do?
Most orders take 2-5 business days to arrive. Contact us at support@wildhavenwoods if you feel your package is taking longer than expected to arrive.
When will I receive my order?
We try our best to get your order to you as quickly as possible. Once shipped, most orders will arrive in 2-5 business days.
Do you offer free shipping?
We offer free shipping on orders over $100.
RETURNS
What is your return policy?
As long as your item is in brand new condition (unused and in original packaging), you can return it within 30 days of receiving your order. Once we receive the item(s), we will refund you the cost of the item(s) within one week from when the item is delivered to us. The original shipping cost will not be refunded.
How do I start a return?
Contact us through our contact form or e-mail us at support@wildhavenwoods.com. Your email must include:
- Your order number
- Purchase date
- List of requested item(s)
Once we receive your email, we will assign a shipping label and send you instructions on shipping the item back to us. Once we receive it, we will refund your payment.
My item arrived damaged / This isn’t what I ordered, what do I do?
If you received a damaged/incorrect item, please send an e-mail to support@wildhavenwoods.com within 7 days of delivery, and we will take care of it at no cost to you. Your email must include your order number and pictures of the damaged/incorrect item.